At TradiesHub Fiji, we are committed to protecting your personal information and maintaining the highest standards of data security. Your trust is essential to our mission of connecting skilled professionals with customers.
Information We Collect
For Tradespeople:
Personal details (name, email, phone number)
Professional information (trade category, experience, rates)
Location and service area
Service descriptions and specializations
Transaction history and token usage
For Customers:
Contact information (name, email, phone)
Location and project requirements
Project inquiries and communications
Service feedback and ratings
How We Protect Your Data
Encryption
All data is encrypted using industry-standard AES-256 encryption both in storage and during transmission.
Secure Servers
Our servers are hosted in secure facilities with 24/7 monitoring and multiple security layers.
Access Control
Strict access controls ensure only authorized personnel can access customer data when necessary.
Regular Backups
Automated, encrypted backups ensure your data is never lost and always recoverable.
How We Use Your Information
Your information is used ONLY for:
Connecting customers with appropriate tradespeople
Facilitating secure communication between parties
Processing token purchases and transactions
Improving our platform and user experience
Providing customer support when needed
We NEVER:
Sell your personal information to third parties
Share your data with marketing companies
Use your information for purposes beyond our service
Store payment card details (handled by secure payment processors)
Token System & Contact Privacy
Protected Contact System:
Our token-based system ensures that:
Customer contact details are only revealed to serious, paying professionals
Customers are protected from spam and unwanted contact
All contact exchanges are logged for security purposes
Both parties can report any misuse of contact information
Transaction Security:
All token purchases are processed through secure payment gateways
Payment details are never stored on our servers
Transaction history is encrypted and securely stored
Your Privacy Rights
You have the right to:
Access: Request copies of your personal data
Correction: Update incorrect information
Deletion: Request removal of your data
Portability: Export your data
Restriction: Limit how we use your data
Objection: Object to certain data processing
Privacy Support & Contact
For any privacy concerns, data requests, or security questions:
Email Support:
privacy@tradieshubfiji.com
security@tradieshubfiji.com
Response Time:
Privacy requests: 72 hours
Security concerns: 24 hours
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify users of any significant changes via email and platform announcements. Last updated: August 2025